Refund Policy
Last updated: January 2026
1. Service Credits and Refunds
At NextWave SMM, we stand behind the quality of our services. If you are not satisfied with your service, we offer a refund policy to protect your investment.
2. Refund Eligibility
- Refund requests must be submitted within 7 days of service purchase
- Service must not have been completed or initiated
- Account must not have violated our Terms of Service
- Refunds are not available for already delivered services
3. Service Credit Policy
If you experience issues with a completed service:
- Report the issue within 24 hours of service completion
- Provide evidence of the issue (screenshots, documentation)
- We will investigate and provide service credit if applicable
- Service credits can be applied to future orders
4. How to Request a Refund
- Login to your NextWave SMM account
- Go to Support → Create a Support Ticket
- Select "Refund Request" as the issue type
- Provide order ID and reason for refund
- Our team will review and respond within 24-48 hours
5. Refund Processing Time
Once a refund is approved:
- Refunds are processed to your account balance immediately
- You can use the balance for future orders
- Wallet withdrawals may take 1-3 business days depending on payment method
- Bank transfers may take 3-5 business days
6. Non-Refundable Services
The following are non-refundable:
- Services already delivered or in progress
- Services used for violating platform or social media terms
- Accounts banned for suspicious activity
- Promotional or discounted services (unless defective)
7. Cancellation Policy
- Orders can be cancelled before service initiation
- Cancelled orders receive full refund to account balance
- In-progress services cannot be cancelled
- Partial refunds are not available
8. Disputes and Appeals
If you disagree with a refund decision:
- Contact our support team with additional evidence
- Submit an appeal within 7 days of the initial decision
- Our management team will review the case
- Final decision will be provided within 48 hours
9. Contact Us
For refund inquiries, please contact:
NextWave SMM Support
Email: support@nextwavesmm.com
Support Portal: Dashboard → Support → Create Ticket